Privacy Policy

This Privacy Policy explains how KMW Corp Pty Ltd trading as Aviation Simulator Technology and Crew Shop ("we", "us", "our") collects, holds, uses and discloses personal information when you interact with us, including when you:

• visit or use our website at ast-simulators.com.au ("Website");
• contact us;
• subscribe to communications from us;
• purchase products directly from us;
• create or use an online account, where available;
• request customer support;
• submit an enquiry, review, comment or other information to us; or
• otherwise interact with us.

We take privacy seriously and aim to handle personal information responsibly and transparently.

This Privacy Policy is intended to explain our practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") to the extent they apply to us.

Our Website contains two types of product listings:

Products sold by us - Where you purchase a product directly from us through our Website, we may collect and use personal information necessary to process and fulfil your order.

Products sold directly by third-party suppliers - Some products displayed on our Website are supplied and sold directly by independent third-party suppliers.

Where you click through from our Website to a supplier's website and purchase a product directly from that supplier:

• the supplier may collect your personal information directly;
• the supplier's privacy policy applies to information collected by the supplier;
• the supplier is responsible for handling information collected through its website and purchasing process; and
• we do not generally receive the payment or full order information associated with that transaction.

We may receive limited information about a referral, such as the fact that a customer was referred from our Website, a referral identifier or information necessary to calculate a referral commission.

You should review the relevant supplier's privacy policy before providing personal information to that supplier.

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

The information we collect depends on how you interact with us.

Depending on your interaction with us, we may collect:

Contact information - This may include:

• name;
• email address;
• telephone number;
• postal address; and
• delivery address.

Account information - If you create an account, this may include:

• username;
• account details;
• password or authentication information;
• account preferences; and
• order history.

We do not generally store your full payment card details where those details are processed directly by an external payment provider.

Purchase information - Where you purchase products from us, we may collect:

• products purchased;
• order number;
• order date;
• transaction amount;
• delivery details;
• billing information;
• returns and refund information; and
• communications relating to your order.

Communications and enquiries - If you contact us, we may collect information contained in your correspondence, including your name, contact details and information about your enquiry.

Marketing preferences - We may collect information about whether you have subscribed to, opened or interacted with marketing communications, subject to applicable law and your preferences.

Website and technical information - When you use our Website, we may collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• pages viewed;
• referring website;
• date and time of visits;
• interactions with the Website; and
• other technical or usage information.

Some of this information may be collected through cookies, pixels, analytics tools or similar technologies.

Reviews and User Content - If you submit a review, testimonial, photograph, comment or other material to us, we may collect the personal information contained in that submission.

We do not generally seek to collect sensitive information through our Website.

Sensitive information can include information about health, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, criminal records and certain biometric or genetic information.

You should not provide sensitive information through the Website unless we specifically request it and there is a lawful basis for collecting it.

If we receive sensitive information that we did not request, we will handle it in accordance with applicable privacy laws.

We generally collect personal information directly from you, including when you:

• complete an online form;
• place an order;
• create an account;
• subscribe to our mailing list;
• contact us;
• submit a review or other User Content;
• communicate with us by email or telephone; or
• otherwise provide information to us.

We may also collect information automatically when you use our Website through cookies, analytics and similar technologies.

In some circumstances, we may receive personal information from third parties, such as:

• payment providers;
• delivery and logistics providers;
• ecommerce and technology providers;
• fraud prevention services;
• marketing and analytics providers;
• business partners; or
• a person making an enquiry or referral on your behalf.

Where permitted by law, we may also collect information from publicly available sources.

We may collect, hold, use and disclose personal information for purposes including:

Operating our business - This may include:

• providing our products and services;
• responding to enquiries;
• communicating with customers;
• managing customer relationships;
• maintaining records;
• administering our Website; and
• improving our products and services.

Processing orders - Where you purchase products directly from us, we may use personal information to:

• process your order;
• process payment;
• arrange delivery;
• communicate about your order;
• manage returns, refunds and warranty claims;
• provide customer support; and
• maintain transaction records.

Website operation and improvement - We may use technical and usage information to:

• operate and maintain the Website;
• understand how visitors use the Website;
• identify technical problems;
• improve Website functionality;
• improve content and product information; and
• protect the Website against misuse or security threats.

Marketing - Where permitted by law, we may use your personal information to send information about our products, services, promotions, events or other matters that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

We will continue to send transactional or service-related communications where reasonably necessary, even if you have opted out of marketing communications.

Fraud, security and risk management - We may use personal information to:

• detect and prevent fraud;
• protect our Website and systems;
• verify transactions;
• investigate suspected misuse;
• maintain security; and
• comply with legal obligations.

Legal and regulatory purposes - We may collect, use and disclose personal information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests from government authorities or law enforcement;
• establish, exercise or defend legal claims; or
• obtain professional advice.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by law.

Depending on how you interact with us, these third parties may include:

• payment processors;
• banks and financial institutions;
• ecommerce platform providers;
• website hosting providers;
• IT and technology providers;
• delivery and logistics providers;
• customer service providers;
• email and marketing providers;
• analytics providers;
• fraud prevention and security providers;
• professional advisers;
• insurers;
• government agencies and regulators; and
• other service providers that assist us to operate our business.

We do not sell your personal information as a standalone product or database to third parties.

Payments for products purchased directly from us may be processed by an independent payment service provider.

Depending on the payment method used, that provider may collect and process your payment information directly.

Our payment providers may include:

• Stripe;
• PayPal;
• Square;
• Pin Payments; or
• Others

We recommend reviewing the privacy policy of the relevant payment provider for information about how it handles payment information.

We do not generally have access to your complete payment card details where those details are processed directly by our payment provider.

Where you purchase products directly from us, we may provide your name, delivery address, telephone number and other relevant information to delivery or logistics providers so that your order can be delivered.

These providers may use your information only as necessary to provide their services to us and you, subject to their own legal obligations and privacy policies.

Our Website may contain links to products sold directly by independent suppliers.

Where you click through to a supplier's website:

• the supplier may collect information directly from you;
• the supplier's privacy policy applies to information collected by the supplier;
• we may receive information identifying the referral, such as a referral code or tracking identifier; and
• the supplier is responsible for its own handling of personal information in connection with your purchase.

Where we use referral links, cookies or tracking technologies to identify referrals, information about your interaction with our Website may be collected for purposes such as attribution, reporting and calculation of referral commissions.

Where a supplier provides us with information about a referral or transaction, we will handle that information in accordance with applicable law.

We may use cookies and similar technologies to operate and improve our Website.

Cookies may be used to:

• remember preferences;
• maintain shopping cart functionality;
• keep you logged in where applicable;
• understand Website usage;
• analyse Website performance;
• measure advertising or referral activity;
• provide relevant content or advertising; and
• help protect the Website against fraud or misuse.

Some cookies are essential for the operation of the Website, while others are optional.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

We may use third-party analytics and advertising services to understand how people use our Website and to measure or improve our marketing.

These services may include:

• Google Analytics;
• Meta Pixel, or
• Google Ads.

These providers may collect information about your device, browsing activity and interactions with our Website in accordance with their own terms and privacy policies.

Where required by law, we will obtain appropriate consent before collecting or disclosing information for these purposes.

We may send you marketing communications where permitted by applicable law.

Marketing communications may be sent by:

• email;
• SMS;
• telephone;
• post; or
• other electronic communication channels.

You can opt out of direct marketing at any time by:

• using the unsubscribe facility included in the communication;
• contacting us using the details below; or
• following any other opt-out mechanism we provide.

Opting out of marketing does not affect transactional or service-related communications that we need to send you.

Some of our service providers may be located outside Australia or may store or process information outside Australia.

Depending on the services we use, personal information may be disclosed to or accessible by recipients in countries including:

• United States;
• New Zealand;
• Singapore;
• France;
• Ireland; and
• Switzerland.

We will take reasonable steps required by applicable privacy laws when disclosing personal information to overseas recipients.

You should be aware that the privacy laws of an overseas country may differ from Australian privacy laws.

We will update this Privacy Policy if the countries to which we are likely to disclose personal information materially change.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

• access controls;
• authentication procedures;
• secure systems;
• encryption or secure transmission technologies;
• staff confidentiality requirements;
• service-provider security requirements; and
• monitoring and other technical or organisational measures.

No method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security of personal information.

If we become aware of an eligible data breach, we will respond in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain business and transaction records;
• meet legal and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or operational requirements to retain it.

You may request access to personal information we hold about you.

To make an access request, contact us using the details in section 24 of this Privacy Policy.

We may need to verify your identity before providing access.

In some circumstances, we may refuse access where permitted or required by law. If we refuse access, we will generally explain the reason and any available review or complaint options.

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe personal information we hold about you is inaccurate, incomplete, misleading or out of date, please contact us and request a correction.

We will consider and respond to correction requests in accordance with applicable privacy laws.

Where practicable and lawful, you may interact with us anonymously or using a pseudonym.

However, this may not be possible where we need to identify you to:

• process an order;
• arrange delivery;
• process a refund;
• respond to a request;
• provide an account service; or
• comply with a legal obligation.

Our Website is not specifically directed at children.

We do not knowingly collect personal information from children where collection is prohibited by law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

Our Website may contain links to third-party websites, including supplier websites.

Those websites operate independently from us and have their own privacy practices.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy policy of a third-party website before providing personal information to it.

We take reasonable steps to ensure that personal information we collect and hold is accurate, complete and up to date where necessary for the purpose for which it is used.

You can help us by notifying us if your personal information changes or if you believe information we hold about you is incorrect.

If you have a question about this Privacy Policy, want to access or correct personal information, or have a privacy-related request, please contact:

Privacy Officer

KMW Corp Pty Ltd t/a
Aviation Simulator Technology & Crew Shop

Email: Contact
Phone: +61 (0)7 5456 2298
Postal address: P.O. Box 1880 Buderim, Queensland AUSTRALIA

We may need to verify your identity before responding to an access or correction request.

Revised: 1st October 2026